If you're not receiving the 6-digit login PIN code when trying to access the Connie app, try the following steps:
1. Check your email inbox
The code is sent to the email address you entered. It usually arrives within a few seconds.
2. Look in your spam or junk folder
Sometimes our email might get filtered by mistake.
3. Double-check your email address
Make sure there are no typos when you enter it on the login screen.
4. Wait a moment
There might be a short delay, especially if your inbox is slow to refresh. At rare occasions, our PIN codes can take up to 1 minute to arrive.
5. Still nothing?
Try requesting a new code by restarting the login process.
If you're still stuck, reach out to our team here or write us via the Messenger in the lower right corner – we’re happy to help!