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FAQ's & Troubleshooting

Quick answers to common questions and issues.

22 articles
How do I get support?Whether you have a quick question or need hands-on help, Connie offers several support options to fit your needs.
Can i get phone support?Yes, users on our Studio and Professional plan have unlimited personal support – also via phone.

Working with Connie

FAQ about working with Connie

Can I have more than one account?Connie makes it very easy to switch between different accounts.
Can I send a Word doc or PDF for signature?Only documents created on Connie can be signed with Connie.
Can I top up / buy more Signatures?If you run out of signatures in your current plan, you can easily add more without changing your subscription.
How do I close my account?Here's how you can close your account and end the subscription.
How do I order SignTags?Get our physical SignTags with pre-printed QR codes
I'm not receiving a PIN codeTrying to log in to our app and not receiving the login PIN code?
Installing Connie on your phoneConnie can be installed as an app on your phone – here's how.
People are not receiving my contractIf your recipient hasn’t received a contract you sent through Connie, here are a few steps to troubleshoot and make sure it reaches them.
What is a SignTag?SignTags are pre-printed badges with lanyards that can be used to collect signatures for SignPages.
Where do I log in?Access your Connie account quickly from any device — desktop, laptop, tablet, or smartphone.
Does each contract in Connie have a unique ID I can reference in addendums?Yes, every contract has a unique ID. Learn more her.
Can I hide templates I don't need in Connie?Yes! You can hide templates you don’t need by changing their status to Unpublished.
Can I send an agreement for signature via text message?Yes! The steps depend on what type of document you're sending. Find your situation below.
What happens if I accidentally delete a contract?Deleting a contract in Connie is permanent. Here is what you can do before and after it happens.
Can I add someone as an additional recipient?Yes. If someone needs a copy of a signed agreement but does not need to sign it themselves, you can add them as an additional recipient.