FAQ's & Troubleshooting
Quick answers to common questions and issues.
17 articles
What is Connie?Connie is a simple eSignature and document management tool built for creators and people who like stuff to be simple.
Why should I use Connie?Connie is built for creatives and creators. We're here to save you time and money, and give you peace of mind.
How is Connie different than DocuSign, AdobeSign, DropboxSign and others?Connie is built for creative teams and organisations who want a simple, secure, and friendly alternative to the big e-signature platforms.
How do I get support?Whether you have a quick question or need hands-on help, Connie offers several support options to fit your needs.
Can I have more than one account?Connie makes it very easy to switch between different accounts.
Where do I log in?Access your Connie account quickly from any device — desktop, laptop, tablet, or smartphone.
I'm not receiving a PIN codeTrying to log in to our app and not receiving the login PIN code?
Installing Connie on your phoneConnie can be installed as an app on your phone – here's how
How do I close my account?Here's how you can close your account and end the subscription.
What is a SignPage?SignPages are one of Connie’s unique features — a lifesaver when you need to collect a lot of signatures quickly and easily.
Are electronic signatures legally binding?Electronic signatures are widely adopted, safe to use, and in most cases legally binding.
What is a Simple Electronic Signature?
What is an Advanced Electronic Signature?A legally binding electronic signature suited for most documents.
Can I top up / buy more Signatures?If you run out of signatures in your current plan, you can easily add more without changing your subscription.
Can I create my own SignTags?SignTags let you share a SignPage through QR codes, making it easy for large groups to sign on the spot.
People are not receiving my contractIf your recipient hasn’t received a contract you sent through Connie, here are a few steps to troubleshoot and make sure it reaches them.
How do I order SignTags?Get our physical SignTags with pre-printed QR codes