FAQ's & Troubleshooting
Quick answers to common questions and issues.
25 articles
About Connie
FAQ about Connie
- What is Connie?Connie is a simple eSignature and document management tool built for creators and people who like paperwork to be simple.
- Why should I use Connie?Connie is built for creatives and creators. We're here to save you time and money, and give you peace of mind.
- What is a trial account and how does it work?As a new customer you can try Connie for free for 30 days. No credit card needed, no strings attached.
Working with Connie
FAQ about working with Connie
- Can I have more than one account?Connie makes it very easy to switch between different accounts.
- Can I send a Word doc or PDF for signature?Yes. You can upload any PDF to Connie and send it for signature directly, no template or setup needed.
- Can I top up / buy more signatures?If you run out of signatures in your current plan, you can easily add more without changing your subscription.
- How do I order SignTags?Get our physical SignTags with pre-printed QR codes
- I'm not receiving a PIN codeTrying to log in to our app and not receiving the login PIN code?
- Installing Connie on your phoneConnie can be installed as an app on your phone – here's how.
- People are not receiving my contractIf your recipient hasn’t received a contract you sent through Connie, here are a few steps to troubleshoot and make sure it reaches them.
- What is a SignTag?SignTags are pre-printed badges with lanyards that can be used to collect signatures for SignPages.
- Where do I log in?Access your Connie account quickly from any device — desktop, laptop, tablet, or smartphone.
- Does each contract in Connie have a unique ID I can reference in addendums?Yes, every contract has a unique ID. Learn more here.
- Can I hide templates I don't need in Connie?Yes! You can hide templates you don’t need by changing their status to Unpublished.
- Can I send an agreement for signature via text message?Yes! The steps depend on what type of document you're sending. Find your situation below.
- What happens if I accidentally delete a contract?Deleting a contract in Connie is permanent. Here is what you can do before and after it happens.
- What is a SmartTag?You may have noticed the green or blue tags in our templates or document editor. These are called SmartTags, and they really are truly smart.
- How can I update my company's information on Connie?Keeping your company information up to date in Connie takes less than a minute and makes a real difference. Here is why it matters and how to do it.
- Should I update my company's information on Connie?The clear answer is: YES! Connie is using the company information to include it into your agreements.
- How do I change my or a team member's email address?Changing an email address is not possible directly in profile settings, but there is a straightforward workaround.
Electronic Signatures
FAQ about Signatures
- What is a simple electronic signature?Simple doesn't mean weak. Here's what a Simple Electronic Signature actually is.
- What is an advanced electronic signature?A legally binding electronic signature suited for most documents.
- Are electronic signatures legally binding?Electronic signatures are widely adopted, safe to use, and in most cases legally binding.