Learn how to cancel your Connie subscription. Please note: account cancellation is permanent and all data will be deleted at the end of your billing period.
1. Submit a cancellation request
Fill in the cancellation form here: Cancel my account.
Your plan will remain active until the end of the current billing period.
Before you cancel
Have you considered Sleep Mode?
Did you know you can pause your account instead of cancelling?
Sleep Mode keeps everything stored securely at a fraction of the cost (90% discount).
You can re-activate your account anytime.
Activate Sleep Mode in Billing Settings (only Account Owner can do this)
Talked to us?
We’d love to hear your feedback. You can book a short call with us to tell us why you’re cancelling — and see if there’s a way we can better support your needs.
⚠️ Important warning. Cancelling will permanently and irrevocably delete your account and all content. You will not be able to recover it or re-open your account once the cancellation date takes effect.
If you’re unsure, we strongly recommend choosing Sleep Mode instead.